Privacy Policy

PRIVACY POLICY

This Privacy Policy applies to personal information we collect through our website, located at www.liviamaternite.com, and through other interactions with our customers.

You can browse our Website without giving us any personal information. However, to take advantage of the services of Livia Maternity Clothing Rental Inc., you must send certain personal information to us if you :

• Rent, purchase, order, return or exchange merchandise;
• Request to be on our mailing list or to receive other marketing communications;
• Register on our Website;
• You subscribe to one of our packages: 1 piece, 3 pieces or 6 pieces as well as any other subscription that could be offered by Livia Maternity Clothing Rental Inc.;
• Apply for employment;
• Participate in one of our contests or promotions or respond to a survey;
• Submit a comment or question to customer service via e-mail or our live chat.

The personal information that we may collect from your use of the Website, among others, includes the following :

• first and last name;
• address;
• email;
• phone number;
• date of birth;
• expected date of delivery;
• payment information;
• IP adress

If you use a debit or credit card for any of your rentals or purchases, we collect your debit or credit card-related information and signature for the purposes of processing and administering your payment. We also collect your billing and shipping address, telephone address, email address, and gift message (if provided) in order to deliver the products you ordered. We may also collect optional information such as your date of birth or expected delivery date to send you special offers for the occasion.

In the event that a refund on your debit or credit card is issued, we will ask you to provide your debit or credit card information in order to process and administer the refund transaction.

When you sign up to receive our newsletter or other promotional communications via mail or email, we may collect personal information such as your first and last name, email and/or mailing address (depending on method of delivery), and interests in order to provide you with the service you requested. We want to contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by clicking the “Unsubscribe” button that appears at the bottom of our emails.

Some of the features available on our Website may require you to register. When you register, we collect your first and last name, email address and a password that you select in order to provide and otherwise administer the service you requested. When you register online, we may ask your permission to send you marketing information in the future and some additional information.

We may advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information to process and respond to your application for employment or related inquiry.

When you submit a comment or question to customer service via email, chat, social media or under a product, we may collect personal information such as your name, email or mailing address, and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.

When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. When you register for a contest, promotion or survey, we may ask your permission to send you future marketing information from Livia Maternity Clothing Rental Inc.

When you purchase a gift card to give to a friend, we can collect your name, address, phone number, payment information and email address to process and administer your order.

 

DISCLOSURE OF PERSONAL INFORMATION

Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our customers to any third party without consent.

We may transfer your personal information to third parties who provide services on our behalf, such as process payments, host our Web site, send emails or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of the information we provide them and they are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.

We and our service providers are obligated to give your personal information in response to a search warrant or any other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law, or as it is required by applicable law.

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Livia Maternity Clothing Rental Inc. or as part of a corporate reorganization or stock sale or other change in corporate control.

Respect of privacy and security of personal information are essential for Livia Maternity Clothing Rental Inc.

Livia Maternity Clothing Rental Inc. protects personal information through physical, organizational and technological measures.

Personal information is kept in a file with the name of the client and is only accessible to Livia Clothing Rental Inc. employees acting in the performance of their duties. The only personal information we keep is the one that the customer transmits and those collected for the specific purpose of improving the customer experience.

The personal information collected by Livia Maternity Clothing Rental Inc. through the Livia Maternity Clothing Rental Inc. Website is used solely for the rental or purchase of our products, to improve the customer experience, to enter into agreements concerning renting and buying our products and completing the agreements.

A security lock symbol appears in your address bar to the left of the web address when the website connection is encrypted. When this security lock symbol appears, the client finds herself in a protected and encrypted area. The URL also displays the HTTPS prefix.

The customer should never send any sensitive information (bank details, credit card number, personal address, etc.) to a website that does not have a security lock symbol.

It is possible to verify the personal information collected by Livia Maternity Clothing Rental Inc. You can send a request in writing to: CP 88545, Montreal (Quebec), H2K 4K4 or by email at the following address: info@liviamaternite.com.

The personal information collected by Livia Maternity Clothing Rental Inc. will not be disclosed to third parties without the consent of a responsible person and in authority to provide such consent to the customer.

Livia Maternity Clothing Rental Inc. may be required to disclose personal information by law, court or governmental authority. If this is the case, only the information required under the applicable law will be disclosed.

 

WEBSITE INFORMATION

We collect the Internet Protocol address of all visitors to our Website and related information such as the Internet browser you are using, the computer operating system you are using, time spent visiting the Website , usage patterns within the Website, and the domain name of the Website from which you linked to our site. We collect this information to help us understand and improve your experience on the Website.

Some data will be collected in relation to the client’s behavior on the Livia Maternity Clothing Rental Inc. website, highlighting her purchasing behaviors, in order to optimize the rental and purchase path and to propose personalized offers.

These data are strictly for a specific purpose and are not collected or stored beyond the minimum necessary for this purpose, both in terms of the amount of data and the duration of their retention.

These data are protected and will not be traded, shared or disclosed to third parties. In addition, some data collected are for all intents and purposes impersonal and do not identify specifically the person who browses the website.

The client may at any time be informed of the collection of information that makes it possible to identify it or request its removal and erasure.

Thus, by browsing the website, the customer agrees that data is collected to optimize its customer experience.

 

COOKIES AND WEB BEACONS

Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies help us identify you and may be necessary to provide you with products or services you request. Cookies may also provide us or our service providers with information that we will use to personalize our Website in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of its features.

Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. Tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

 

UNSUBSCRIBE

Please note that every time we send you an email, we will give you the option to unsubscribe from our mailing list, so you can choose to stop receiving our emails at any time. You may also contact us as set out under “Contact Us”. Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in giving us time to carry out your request.

 

SECURITY OF PERSONAL INFORMATION

We realize that our customers trust us to protect their personal information. We take that task seriously. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Livia Maternity Clothing Rental Inc. will never ask you for your password in any unsolicited communication.

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, Livia Maternity Clothing Rental Inc. does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and does not accept any liability for personal information submitted by you, nor for your or third parties’ use or misuse of personal information.

Below are some recommendations to help ensure that your online shopping is safe.

• If you are using a public computer, always sign out of your session when you are done.
• Do not disclose your passwords. Remember that somebody who knows your password can access your account.
• When you create a password, use at least 8 characters – a combination of letters and numbers is the best. Don’t use dictionary words, your name, your email address or any other personal information that can be easily obtained. It is also recommended to change your password often.
• Use different passwords for your different online accounts.
• Beware of unsolicited emails and phone calls.

In addition, Livia Maternity Clothing Rental Inc. will never contact you to ask for information about your credit card number or bank account. Information like this should be sent to Livia Maternity Clothing Rental Inc. only when you make a transaction, by contacting Livia Maternity Clothing Rental In. directly or by modifying your account online. If you receive a suspect email with a link to update the information on your account, do not click on this link. Go directly into your account on www.liviamaternite.com. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or give your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit card through this Website will be accepted by Livia Maternity Clothing Rental Inc. only if the billing name and address match the name and address on the credit card of the buyer. If the information does not match, your order will be refused, even if the transaction was pre-authorized by your bank. In that case, the amount of the order will be available for use only when the credit will be back in your account. This can take from three to five business days.

 

ABOUT CHILDREN

You can browse our Website, but you cannot make a purchase. You also cannot become a registered user or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 13. This policy is designed to protect children.

If you register with us and we discover that you are under 13, we will delete your registration information. We will send you an email message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.

 

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.

 

As of September 17th, 2018.